Our primary focus is on providing outstanding customer service and support. When you need us, our local technicians will be there. Network Security Associates Inc. has an impressive depth of technical expertise, with top industry certifications represented, such as MCP, MCSE, and CCNA. Furthermore, all prospective employees must submit to an in-depth background check and drug screen.
Managed clients receive 2-hour response time on emergencies! What constitutes an emergency? You decide—we'll respond! Next-day service is normal for non-emergency calls. Although, you may be surprised to see a technician the same day!
Network Security Associates Inc. specializes in maintaining your network systems at peak operating performance.
We provide fast, friendly and reliable on-site support for all technical issues. Our technical staff will listen to your concerns, then attack the issue and provide a timely resolution.
We offer remote support for most software issues. We will guide you through the process of allowing temporary remote access to your computer in order to perform any troubleshooting. You are able to see exactly what we are doing at all times. Once the temporary session is disconnected, no further access is possible without your direct input. We also have a remote access solution that will allow rmeote access at any time without user intervention, if prefered.
Phone and Email
Network Security Associates offers phone and email only support at a reduced rate. We recommend this only for very simple problems that do not require a technician to come on site.
Remote Desktop Troubleshooting
We offer remote support for most software issues. In this situation we will have you download a secure utility that will temporarily give us access to your desktop in order to perform any troubleshooting. You are able to see exactly what we are doing at all times.